Here are some Frequently Asked Questions about RespondR
RespondR is the ONLY personal safety app that can automatically send life-saving data to 911.
RespondR's Emergency Call feature connects you to the nearest 911 center and dispatchers instantly receive critical information that allows them to send help faster.
Our technology empowers first responders to do what they do best - save lives.
When you use the Emergency Call Feature in RespondR, the following is always sent:
Until RespondR, 911 dispatchers received virtually no information about cell phone callers. They had to spend crucial time asking questions about who is calling, where they are located, and the nature of the emergency.
RespondR reduces response times by instantly sending this data via our Emergency Call feature. Not only does this speed up response times, it also empowers first responders to send the appropriate level of resources.
Unlike other personal safety apps, RespondR does not sell any of your data. We only send life-saving information to 911, and do not receive details regarding the nature or result of your 911 call.
Other safety solutions sell information such as your location, profile, and how you use the app. With RespondR, you can have peace of mind knowing your data is only used by government public safety agencies to provide better care
After installing the RespondR personal safety app, you will be prompted to fill out your health profile and safety contacts.
The health profile contains fields such as demographics, medical history, and custom fields depending on your needs. This information is vital to 911 dispatchers in an emergency.
Your safety contacts are those who you can send notifications to with RespondR's Check In feature. Your contacts will be sent a text message with your current situation and real-time location.
Your safety contacts can include people such as family, friends, and coworkers/staff. RespondR allows you to add up to four safety contacts.
After installing the RespondR personal safety app and filling out your profile, you will see the Emergency Call Feature.
If you require help, simply press the button and confirm you want to be connect to the nearest 911 center.
Unlike other personal safety apps, this WILL connect you directly to 911.
There is no need to test if this feature works. We work closely with public safety to ensure RespondR can deliver life-saving data and voice calls to thousands of 911 centers in the US
Our check-in feature allows users to notify both RespondR and non-RespondR contacts of their current situation. They can send a text message that includes a link that tracks their location in real-time. Should someone miss a check-in, the contact can call 911 on their behalf and provide the most up-to-date information regarding the person in need.
Location services are automatically enabled from Android and Apple devices when you call 911 using the Emergency Call feature.
Other personal safety apps either are unable to send your location to 911, or require you to manually turn it on location services in an emergency.
RespondR can be used at any time and in anywhere in the US to connect directly to 911.
The only state where your health profile will not be sent to 911 is Alaska. If you use the Emergency Call feature in Alaska, you will still be connected to 911 but your health profile will not be sent. Alaska 911 centers will still receive your location and the Check In feature will work as normal.
Yes! Our RespondR Basic Plan will always be free and includes:
RespondR users will have the option to select a family plan that allow up to four family members to use RespondR. Family members have full access to RespondR's suite of features. All family members are emergency contacts for each other and can use the check-in feature to stay safe.
Note: Family plan users do NOT need to be in your immediate/extended family. You can add friends, coworkers, neighbors, or anyone else you would like!
Since RespondR is authorized to send data directly to 911, we do not need to hire third-party services to answer emergency requests, verify information, and then verbally relay the situation to communication centers. These outsourced calling centers charge companies based on the length of calls. Customers unknowingly end up paying higher monthly fees for a service that on average adds 8-11 minutes to emergency response times.
By automatically sending life-saving data the moment you call 911, RespondR can offer a premium service at a lower price. Everyone deserves the best protection when they need it most. Our mission is to make RespondR accessible to as many people as possible.
Your company/organization will have provided a website that includes information specific to your member discount. This website is usually found in emails, newsletters, or print media and will contain the discount code, download instructions, etc.. You can also reach out to email@example.com with any questions.